====== iPad Self Enrolment - Re-Allocation ======
This guide is for Oxleas staff who have just been given a colleagues old iPad.
**Prerequisites**
Before you start you will need to make sure you know the following information:\\
\\ **Apple ID**\\
If you do not already have an Apple ID (with your NHSmail address as your ID) please ensure you set up an account [[https://appleid.apple.com/account|here]].
If you already have an Apple ID but have forgotten the password, please reset it [[https://iforgot.apple.com/password/verify/appleid|here]].
\\ **Oxleas Computer Username & Password**\\
What you login to an Oxleas PC or Laptop with.
{{ :userguides:ipad:pasted:20200327-131511.png?300 }}
If the iPad you have been given has already been reset you can skip to the next step. You will be able to tell it has been reset as it will be asking you to set the language and country.
If the iPad currently has a passcode on it then this should have been set to **123456** by the previous user.
If this hasn’t happened then update your IT Service Desk call as we may be able to reset the iPad remotely.\\ Alternatively you can enter an incorrect code 10 times, after that, the device will self reset. As a last case scenario, the iPad may need to be brought to IT to be reset.
If you are able to get into the iPad then you need to reset it to factory settings. [[userguides:ipad:reset_ipad|Click here]] to see a guide on how to do that.
If you are prompted for an Apple ID password at this stage then the previous user didn’t sign out of iCloud. Update your IT Service Desk call and we can try and reset this iPad remotely for you.
{{ :userguides:ipad:screenshot_2020-03-25_at_09.55.42.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.37.58.png?400 |}}
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{{ :userguides:ipad:screenshot_2019-12-13_at_14.39.07.png?400 |}}
Here you have 3 options depending on where you are trying to enrol from, click the button below that best describes your current scenario:
{{ :userguides:ipad:screenshot_2023-09-28_at_16.15.02.png?direct&400 |Choose a Wi-Fi.}}
You should have the option to join **Oxleas**. Select it from the list.
{{ :userguides:ipad:screenshot_2023-09-28_at_16.15.02_1.png?ddirect&400 |Choose Oxleas Wi-Fi.}}
Enter your Oxleas username and password and then tap **Join** in the top right corner.
{{ :userguides:ipad:screenshot_2023-09-28_at_16.15.11.png?direct&400 |Enter your Oxleas sign in info.}}
Tap **Trust** in the top right corner.
{{ :userguides:ipad:screenshot_2023-09-28_at_16.15.31.png?direct&400 |Tap Trust.}}
Select your Wi-Fi connection from the list and enter the password. Once you are connected tap **Next** in the top right corner
If your iPad was ordered with an **O2 SIM** you will have a **Continue Without Wi-Fi** option at the bottom of the screen. Tap this and then tap continue, as shown on the screenshots below:
{{ :userguides:ipad:screenshot_2023-12-22_at_11.37.52.png?direct&400 |Tap Continue Without Wi-Fi.}}
{{ :userguides:ipad:screenshot_2023-12-22_at_11.37.56.png?direct&400 |Tap Continue.}}
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If your iPad wasn't ordered with a SIM then you will have to travel to an Oxleas site or somewhere where you can access Wi-Fi and follow the instructions above. You will be unable to setup the iPad until you do so.
{{ :userguides:ipad:screenshot_2019-12-13_at_14.39.23.png?400 |}}
You may get an **Activation Lock** or **iPad Locked To Owner** screen at this point.
If you do then tell us via your **IT Helpdesk** call as we may be able to give you an unlock password.
**If you do not get this screen please continue to the next step.**
{{ :userguides:ipad:screenshot_2022-01-13_at_15.54.13.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.39.56.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.40.03.png?400 |}}
If you get **Invalid Profile** after entering your details, then the device is still enrolled on our server as the previous user. Please let us know and we can remove it for you.
{{ :userguides:ipad:screenshot_2019-12-13_at_14.40.45.png?400 |}}
If you receive either of the two errors below, tap **Back** and then **Next** again.
{{ :userguides:iphone:pasted:20231219-123518.png?direct | }}
If after you tap **Back** you receive the screen below, tap **Continue with Partial Setup**.
{{ :userguides:ipad:screenshot_2024-01-05_at_15.39.20_-_copy.png?direct&400 | }}
This should be set as your NHSmail email address but the password will be different.
You may see the previous users email here, you can delete it and type yours.
{{ :userguides:ipad:screenshot_2019-12-13_at_14.40.55.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.44.54.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.46.08.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.46.17.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.46.21.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.46.26.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.46.31.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.46.37.png?400 |}}
{{ :userguides:ipad:screenshot_2019-12-13_at_14.46.44.png?400 |}}
This has to be 6 numbers.
You will need to enter the passcode twice to confirm it.
{{ :userguides:ipad:screenshot_2023-09-28_at_15.43.59.png?direct&400 |Set Passcode.}}
When setting the passcode you may find that the keyboard disappears with the below message. Tapping **OK** will bring the keyboard back.
{{ :userguides:ipad:pasted:20200327-143325.png?400&direct |Tap OK if you see this.}}
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**You got to the end - LET US KNOW!**
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Once you have completed all of the above steps, please let us know ASAP by updating the **[[http://servicedesk.oxleas.nhs.uk|IT Service Desk]]** request that told you to follow this guide (you do **NOT** need to log a new request).\\
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A member of the 2nd Line Support team will then contact you to complete the setup process.\\
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**Until you do this, your iPad will not be fully setup and will be missing all Oxleas apps, web clips and NHSmail configuration.**