====== Virtual Smart Card - Re-enrolment Guide ====== To follow if you have an existing virtual smartcard account that needs to be linked with your iPad. * **Please follow these instructions on your iPad, connected to Trust WiFi or O2 SIM.**\\ * If you are at another location, please turn WiFi off. * **You must have your mobile phone with you** as a 2-factor authentication text message will be sent to it. * **If your iPad is in a Tactivo case with a physical smartcard inserted**, please remove that smartcard before proceeding. * **If you are logged in to RiO on another device**, please log out of RiO on the other device before proceeding. {{ :userguides:ipad:pasted:20220414-114903.png?direct&100 }} {{ :userguides:ipad:img_0033.png?direct&400 |}} If the icon of the blue man is missing, please try the following: - Check your iPad is receiving a **good** wireless or mobile data signal. - Ensure your iPad is **not connected** to a non-Oxleas WiFi network. - Restart MIA. {{ :userguides:ipad:img_0036.png?direct&400 |}} This password will be at least 8 characters, containing at least 1 letter and number. * //If you do not receive this text message, it may be because your phone doesn't have signal or we don't have your correct phone number.// * //If your phone has signal, please update your request with your correct mobile number.// {{ :userguides:ipad:img_0038.png?direct&400 |}} Enter this code and select **Complete enrolment**. {{ :userguides:ipad:vsc-welcome.png?direct&400 |}} If you see "Welcome to the Self-Service portal!", tap **Close** {{ :userguides:ipad:img_0329.png?direct&400 |}} Tap the red **Delete** button to the right of the existing device. {{ :userguides:ipad:img_0330.png?direct&400 |}} Tick the box beside "I confirm I wish to delete this device." and tap the red **Delete device** button.\\ {{ :userguides:ipad:vsc-devices.png?direct&400 |}} Tap the green **Add device** button to the right {{ :userguides:ipad:vsc-adddev.png?direct&400 |}} * In the __Name__ field, enter the **asset number of your iPad**. * You may find this in an email you received from IT or on the back of your iPad. * In the __Device type__ field, select **Tablet**. * In the __Authenticator application type__ field, select **Isosec MIA**. Tap **Continue**. {{ :userguides:ipad:vsc-openmia.png?direct&400 |}} {{ :userguides:ipad:vsc-openmiaconfirm.png?direct&400 |}} When prompted, enter your virtual smartcard password and tap **Register** before the countdown reaches zero. {{ :userguides:ipad:img_0043.png?direct&400 |}} {{ :userguides:ipad:img_0044.png?direct&400 |}} This means your virtual smartcard has been configured and is ready to use. If you receive a prompt that asks __Allow "MIA" to use your location?__, select **Allow While Using App**. {{ :userguides:ipad:img_0040.png?direct&400 |}} If you receive the warning __RiO does not support mobile device in portrait mode__, please turn the iPad on its side. {{ :userguides:ipad:img_0045.png?direct&400 |}} If you receive the error __No valid MIA profile found__, please restart MIA. {{ :userguides:ipad:img_0041.png?direct&400 |}} In Settings you can change your security questions and also your password {{ :userguides:ipad:pasted:20200406-122002.png?direct }}