How to reset your iPad

This guide explains how to reset your iPad when you are no longer going to use it.

Warning - NHSmail MFA

If you use this device as your primary authentication method for NHSmail, via the MS Authenticator App, you will need to make sure you have an alternative sign-in method setup on this page.

Please make sure to do this before following the rest of this guide.

Failure to do so will result in you being unable to login to NHSmail without assistance from the IT Service Desk.

To view the guide, read the above warning and then click the button below.

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The instructions will be slightly different depending on what iOS version you are using.

If you don't know your iOS version, go to Settings > General > About and read the Software Version.

Then make sure you are following the correct guide below, either iOS 15 and above or iOS 14 and below.

Step 1 - Open Settings

Step 2 - Tap General

Step 3 - Tap Reset

Step 4 - Tap Erase All Content and Settings

Step 5 - Tap Erase Now

You may not get this prompt. If not you can skip to the next step.

Step 6 - Enter Passcode

Step 7 - Tap Erase

<panel title=“Step 8 - Tap Erase again”>

Step 9 - Enter your Apple ID Password

Step 10 - The iPad will now reset

Step 1 - Open Settings

Step 2 - Tap General

Step 3 - Tap Transfer or Reset iPad

Step 4 - Tap Erase All Content and Settings

Step 5 - Tap Continue

Step 6 - Enter your iPad Passcode

Step 7 - Tap Erase Now

You may not get this prompt. If not you can skip to the next step.

Step 8 - Enter your Apple ID Password and then tap Turn Off in the top right corner

Step 9 - Tap Erase iPad

Step 10 - The iPad will now reset