Virtual Smart Card - Completing Enrolment

To follow if you created a virtual smartcard account but haven't linked it with your iPad.

  • Please follow these instructions on your iPad, connected to Trust WiFi or O2 SIM.
    • If you are at another location, please turn WiFi off.
  • You must have your mobile phone with you as a 2-factor authentication text message will be sent to it.
  • If your iPad is in a Tactivo case with a physical smartcard inserted, please remove that smartcard before proceeding.
  • If you are logged in to RiO on another device, please log out of RiO on the other device before proceeding.

Open MIA from your home screen

Tap the icon of the blue person near the top right corner and select "Self Service Portal"

If the icon of the blue man is missing, please try the following:

  1. Check your iPad is receiving a good wireless or mobile data signal.
  2. Ensure your iPad is not connected to a non-Oxleas WiFi network.
  3. Restart MIA.

Log in with your email address and the virtual smartcard password you created initially

This password will be at least 8 characters, containing at least 1 letter and number.

If you did not set up 2-factor authentication previously you must set it up now

Tap on Select next to Receive an SMS to your phone.

Enter your mobile phone number in both fields and select Add Phone Number

You should receive a text message with a code

  • If you do not receive this text message, it may be because:
    • your phone doesn't have signal, or
    • the incorrect phone number is registered on your account for 2-factor authentication.
  • If your phone has signal, please select Restart 2FA enrolment.

Enter this code and select Verify.

You may be presented with the following screen

If you see “Welcome to the Self-Service portal!”, tap Close

Scroll down to the Devices section

Tap the green Add device button to the right

You will be presented with the following form

  • In the Name field, enter the asset number of your iPad.
    • You may find this in an email you received from IT or on the back of your iPad.
  • In the Device type field, select Tablet.
  • In the Authenticator application type field, select Isosec MIA.

Tap Continue.

Tap "Open in MIA"

Confirm by tapping "Open"

MIA should now open

When prompted, enter your virtual smartcard password and tap Register before the countdown reaches zero.

You should find a green dot on the middle icon

This means your virtual smartcard has been configured and is ready to use.

Select the middle icon to log in to MIA using your virtual smartcard password

If you receive a prompt that asks Allow “MIA” to use your location?, select Allow While Using App.

If you receive the warning RiO does not support mobile device in portrait mode, please turn the iPad on its side.

Troubleshooting

If you receive the error No valid MIA profile found, please restart MIA.

In Settings you can change your security questions and also your password