Some known issues can be resolved by updating the firmware and drivers on your laptop.
What make is your laptop?
HP
Double click the
Driver Update icon on your desktop.
After a few seconds the following window will appear.
If any updates are found you will see a report like so:
If no updates are needed you will see a prompt like so:
Lenovo
Open the Start Menu and then find and open
Lenovo Commercial Vantage.
On the screen that opens, click the blue
CHECK FOR SYSTEM UPDATES button.
If any updates are found, tick
Select All and then
Update Now.
If any of the updates require a reboot, you will be notified, just press
OK.
Once the updates are installed, a prompt to reboot will appear, either press Yes or No depending on if you want to reboot yet.