iPad Self Enrolment - Re-Allocation

This guide is for Oxleas staff who have just been given a colleagues old iPad.

Turn on the iPad by holding down the top button for a few seconds

Establishing the current state of the iPad

If the iPad you have been given has already been reset you can skip to the next step. You will be able to tell it has been reset as it will be asking you to set the language and country.

If the iPad currently has a passcode on it then this should have been set to 123456 by the previous user.

If this hasn’t happened then update your IT Service Desk call as we may be able to reset the iPad remotely.
Alternatively you can enter an incorrect code 10 times, after that, the device will self reset. As a last case scenario, the iPad may need to be brought to IT to be reset.

If you are able to get into the iPad then you need to reset it to factory settings. Click here to see a guide on how to do that.

If you are prompted for an Apple ID password at this stage then the previous user didn’t sign out of iCloud. Update your IT Service Desk call and we can try and reset this iPad remotely for you.

You should see the iPad say Hello in various languages. Press the Home button on the iPad.

Tap English

Tap United Kingdom

Tap Set Up Manually

Choose a Wi-Fi Network

Here you have 3 options depending on where you are trying to enrol from, click the button below that best describes your current scenario: Choose a Wi-Fi.

Scenario 1 - I am at an Oxleas site

You should have the option to join Oxleas. Select it from the list. Choose Oxleas Wi-Fi.

Enter your Oxleas username and password and then tap Join in the top right corner. Enter your Oxleas sign in info.

Tap Trust in the top right corner. Tap Trust.

Scenario 2 - I am at home and have access to Wi-Fi

Select your Wi-Fi connection from the list and enter the password. Once you are connected tap Next in the top right corner

Scenario 3 - I am at home but have NO access to Wi-Fi

If your iPad was ordered with an O2 SIM you will have a Continue Without Wi-Fi option at the bottom of the screen. Tap this and then tap continue, as shown on the screenshots below:

Tap Continue Without Wi-Fi.
Tap Continue.


Wait for this screen to pass

Activation Lock

You may get an Activation Lock or iPad Locked To Owner screen at this point.

If you do then tell us via your IT Helpdesk call as we may be able to give you an unlock password.

If you do not get this screen please continue to the next step.

Tap Next

Enter Oxleas Network Username and Password

Invalid Profile

If you get Invalid Profile after entering your details, then the device is still enrolled on our server as the previous user. Please let us know and we can remove it for you.

Wait for this screen to pass

Potential Issue

If you receive either of the two errors below, tap Back and then Next again.

If after you tap Back you receive the screen below, tap Continue with Partial Setup.

Enter Apple ID

This should be set as your NHSmail email address but the password will be different.

You may see the previous users email here, you can delete it and type yours.

Wait for this screen to pass

If you have 2 Factor Authentication turned on you may be asked to provide extra sign in information

Tap Enable Services

Choose between Light or Dark mode and then tap Continue

Tap Continue

Tap Continue

Tap Continue

Tap Get Started

After a short while you will be asked to set a passcode on the device

This has to be 6 numbers.

You will need to enter the passcode twice to confirm it.

Change now.
Continue.
Set Passcode.

When setting the passcode you may find that the keyboard disappears with the below message. Tapping OK will bring the keyboard back.

Tap OK if you see this.